Privacy Policy

This Privacy Policy explains how Concavo Desarrolladora LLC (“Concavo Desarrolladora”, “we”, “us” or “our”) collects, uses, discloses and protects personal information when you visit concavodesarrolladora.com (the “Website”), contact us by telephone or email, or engage us for services.

We are a limited liability company with our principal office at 70 Washington Street, Boston, Massachusetts 02222, United States. Patricia Garcia, Owner, is responsible for privacy matters at the company and can be reached using the contact details at the end of this page.

Please read this policy carefully. By using the Website you acknowledge that you have read and understood it. If you do not agree with it, please do not use the Website.

1. Information We Collect

We collect only the information we need in order to respond to you and to deliver our services.

Information you provide directly

• Contact details — your name, email address and telephone number when you complete our enquiry form or contact us by email or phone.
• Project details — property location, service of interest, indicative budget and any description of your project you choose to share.
• Correspondence — the content of emails, letters, messages and call notes exchanged with us.
• Client and contract information — where you engage us, information necessary to perform the contract, including billing details and project documentation.

Information collected automatically

• Technical data — IP address, browser type and version, device type, operating system, referring page and time of visit, recorded by our hosting provider in standard server logs.
• Usage data — pages viewed and time spent, collected only if you consent to optional analytics cookies. See our Cookie Policy.

Information we do not collect

We do not knowingly collect Social Security numbers, payment card data, biometric information, precise geolocation, or special categories of sensitive personal data through this Website. Please do not submit such information through the enquiry form.

2. How We Use Your Information

We use personal information for the following purposes and no others:

We do not use your information for automated decision-making that produces legal or similarly significant effects, and we do not build behavioural advertising profiles from it.

3. Marketing Communications

We do not send unsolicited marketing email. If you ask to receive occasional project updates from us, you may withdraw that consent at any time by replying to any message or emailing info@concavodesarrolladora.com with the word “unsubscribe”. Withdrawal takes effect promptly and does not affect messages relating to a live project or contract.

4. Sharing and Disclosure

We do not sell, rent or trade personal information. We share it only in the limited circumstances below:

• Service providers — our website host, email provider and accounting software, each acting on our instructions and bound to protect the information.
• Professional advisers — lawyers, accountants and insurers where necessary and under a duty of confidentiality.
• Project participants — where you engage us, information necessary for delivery may be shared with the architects, engineers, subcontractors and authorities working on your project.
• Legal requirements — where we are required to disclose information by law, court order, or a lawful request from a public authority, or where disclosure is necessary to establish or defend legal claims.
• Business transfer — if the company is sold or reorganised, information may transfer as part of that transaction, subject to this policy.

5. Data Retention

We keep personal information only as long as necessary for the purpose it was collected:

• Unsuccessful or general enquiries — up to 24 months from the last contact, then deleted.
• Client project records — for the duration of the engagement and for at least seven years afterwards, reflecting Massachusetts contract, tax and construction record-keeping requirements.
• Server logs — typically 30 to 90 days, in line with our hosting provider's standard configuration.
• Cookie consent record — stored locally in your own browser for up to 12 months.

6. Data Security

We apply administrative, technical and physical safeguards appropriate to the sensitivity of the information we hold. These include HTTPS encryption in transit across the whole Website, access controls limiting internal access to those who need it, password protection and multi-factor authentication on business accounts, and secure disposal of paper and digital records.

No method of transmission or storage is completely secure. While we take these protections seriously, we cannot guarantee absolute security, and any transmission of information to us is at your own risk. If we become aware of a breach affecting your personal information, we will notify you and the appropriate authorities as required by Massachusetts law (M.G.L. c. 93H) and any other applicable law.

7. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

• Access — to request a copy of the personal information we hold about you.
• Correction — to have inaccurate or incomplete information corrected.
• Deletion — to request erasure, subject to records we must retain by law.
• Restriction and objection — to limit or object to certain processing.
• Portability — to receive your information in a portable, machine-readable format.
• Withdraw consent — where processing relies on consent, at any time.
• Non-discrimination — we will not treat you differently for exercising any of these rights.

To exercise a right, email info@concavodesarrolladora.com or write to our Boston office. We will verify your identity and respond within 45 days, extending once by a further 45 days where necessary and telling you if we do.

California residents

Under the CCPA as amended by the CPRA, California residents may request disclosure of the categories and specific pieces of personal information collected, the purposes for collection and the categories of third parties with whom it is shared. We have not sold or shared personal information for cross-context behavioural advertising in the preceding twelve months and do not intend to.

European Economic Area and United Kingdom

If you are located in the EEA or UK, we process your information on the bases set out in section 2 and you have the right to lodge a complaint with your local supervisory authority. Information you send to us is transferred to and stored in the United States.

8. Children's Privacy

The Website is intended for business use by adults. We do not knowingly collect personal information from anyone under 16 years of age. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

9. Third-Party Links

The Website may link to third-party sites, such as municipal permitting portals or industry resources. We do not control those sites and are not responsible for their content or privacy practices. Review their policies before providing any personal information.

10. Cookies

We use a small number of cookies and similar technologies. Strictly necessary cookies keep the site functioning and cannot be switched off; optional analytics cookies are set only after you consent through the banner. Full detail, including how to withdraw consent, is in our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or the law. The revised version will be posted on this page with a new “Last updated” date. Material changes will be highlighted on the Website homepage for a reasonable period. Continued use of the Website after an update constitutes acceptance of the revised policy.